Watch the 3-min explainer →
Execution Quality Management for contact centers

Revenue is lost in the variance of human execution.

RevOn measures the conversion gap between your top agents and the rest of the floor, prescribes targeted coaching to close it, and proves the lift. 100% of calls scored. Two named proofs. One wedge.

Watch the 3-min explainer → 48-hour delivery · no commitment
Proof on the floor +21% Niftel · 45 agents · 10 weeks | +26% Ranger Apparel · 38 AEs · 1 quarter | 100% calls scored
The execution gap

Your supervisors hear 5% of calls. The other 95% silently shape your conversion rate.

Every contact center has a top performer and an average performer. The gap between them — typically 20–30% in conversion rate — is the most expensive thing on the floor, and almost nobody can name it.

Manual QA samples 5% of calls. Your top-bottom variance lives in the 95% nobody hears. "Coaching" is a once-a-month review of three calls the supervisor remembers — usually the worst ones. The conversion data lives in one system; the recordings live in another; the coaching plan lives in a manager's head.

When a number moves, nobody can tell you which behaviour drove it. Next quarter's plan is intuition.

Where the lost revenue is

Top decile conversion14.2%
Average agent11.8%
Bottom quartile8.1%
Closable gap (10 weeks)+21%
SourceNiftel · 45-agent BPO
What RevOn does · 3 pillars of EQM

Diagnose. Train. Prove the lift.

Three pillars, one closed loop. Each closes a gap the legacy QA/WEM stack leaves open.

1

Gap Analysis

Score 100% of your calls against an objective rubric. Identify the execution delta between top decile and bottom quartile. Name the specific behaviours costing you conversion.

2

Continuous QA

Replace manual sampling entirely. Every agent, every call, every day — objectively scored. Per-agent scorecards, trend lines, rubric-dimension breakdowns.

3

Targeted Coaching

Agent-specific coaching drips from the gap findings. Right coaching, right agent, right gap. Measured on the next call batch. Lift defended with data.

See it in 3 minutes →
Customer proof

Two named engagements. Two verifiable numbers.

No composite case studies. No anonymised "industry averages." We lead with one of two named proofs — chosen to match your audience shape.

Niftel · UK / Canada / India BPO
+21%

Contact-center anchor proof

10-week lead-gen campaign across 45 agents. 100% of calls scored. Same agents, no headcount change, no script overhaul.

Read the full case study →
Ranger Apparel Exports · Apparel manufacturing
+26%

Inside-sales / merchandising proof

One quarter coaching 38 merchandising AEs/managers. Same buyers, same accounts, no new headcount.

Read the full case study →
The math

What a 21% lift does to your floor — show your CFO this table.

A 200-agent BPO floor running at ~10% conversion, ~$200 per conversion:

LineTodayAfter +21% lift
Conversions per agent / month2227
Floor conversions / month4,4005,324
Revenue per conversion$200$200
Floor revenue / month$880,000$1,064,800
Incremental revenue / month—+$184,800

Illustrative math — your actual lift depends on your starting variance. The Free Gap Analysis tells you what to expect for your floor before you commit a dollar.

Qualification

If both these are true, we're a fit.

Does someone in your organisation get paid based on whether your team's calls convert?

And do they have no reliable way to see why the numbers are what they are?

Yes to both → RevOn is built for you.

BPO contact centers

20–300 agents · outbound or inbound · revenue-bearing campaigns where the conversion gap is the lever.

In-house contact centers

Your own brand · 20–300 agents on a modern CCaaS · supervisor accountable for conversion, not just AHT.

Phone-led inside-sales teams

Where conversation quality drives confirmed orders · opportunistic fit · see the Ranger Apparel proof.

Not the right fit if any of these apply

  • HR/IT-owned coaching decision with no commercial sponsor (we don't sell training programmes)
  • Fewer than 20 agents — the math doesn't pay back our delivery cost yet
  • Enterprise IT-security procurement that only buys SOC 2 audited platforms — we're growing into that
  • No standardised interaction process — there's nothing for an execution rubric to score against
Who built this

Talk to the founder directly.

RC

Ram ChellaFounder · RevOn

I built RevOn after watching the same conversion gap kill quarter after quarter at the BPOs I worked with. Their supervisors heard 5% of calls. The other 95% silently shaped the floor's conversion rate. Nobody could point to the specific behaviours costing them revenue — until we built the system that could.

RevOn is Execution Quality Management for contact centers. We diagnose the gap, coach to close it, and prove the lift. Two named proofs. One wedge. Talk to me directly.

Connect with Ram on LinkedIn → ram@revon.us
Start the conversation

Two ways forward, depending on where you are.

Pick the one that matches your decision-readiness. Both lead to a real conversation — neither is a waste of your time.

Path A · Ready to act

Book your Free Gap Analysis

If you already know your floor has a variance problem worth measuring — skip the deliberation. 30-min Discovery, then a 48-hour structured report on a sample of your calls. Yours to keep regardless of next step.

Opens calendar · 30-min slot · no commitment

Path B · Have questions

Send us a note

Not ready to book yet? Tell us about your floor — team size, current platform, what you're trying to figure out. Ram replies personally within 24 hours with whether we're a fit and what the next step would be.

Opens form · 24-hour reply

Still want to see how this works before deciding? Watch the 3-min explainer →