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Gap Analysis
Analysed existing call recordings. Identified the execution delta between the top 10% of agents and the bottom 30%. Named the exact moments where conversion was won or lost.
Analysed existing call recordings. Identified the execution delta between the top 10% of agents and the bottom 30%. Named the exact moments where conversion was won or lost.
100% of calls audited — not sampled. Every call scored against the RevOn execution rubric. Agents received objective performance data for the first time.
Built agent-specific coaching drips and drills from the Gap Analysis findings. Assigned the right coaching to the right agent. Verified improvement on the next call batch.
Measured over the 10-week engagement against the baseline period. Same agents. Same hours. No new headcount. No script overhaul.
The lift came from one place: closing the gap between what the top-quartile agents did on every call and what the rest of the floor did.
A BPO running 200 agents at a 10% conversion rate, closing at $200 per conversion, generates ~$400K / month from that floor.
A 21% improvement on conversion adds ~$84K / month to that floor — from the same agents, same hours, no new headcount.
RevOn pricing: Free Gap Analysis (48h) → Installation $5,000 flat → Subscription $29 / user / month. The math makes itself.
Send us 30–50 anonymised call recordings. We score 100% of them, name the behavioural deltas, and put dollars on the gap — structured report, yours to keep. No pilot required.
Book Your Free Gap Analysis →